Johnny Feelgood's Fraser Island Options: Pickup & Dropoff vehicle from Fraser Dingo Hervey Bay office only. Drivers must be 23+
Terms & Conditions:
Cancellation Policy: Bookings cancelled less than 14 days prior to departure incur full loss of booking. We are also happy to open date your booking until you can make it. Bookings cancelled more than fourteen days prior to vehicle pickup will receive a full refund, minus an admin. fee of $30. Refund Policy: Although we are very sorry for any of your time lost due to a mechanical failure not caused by your own actions, we must stress that Fraser Island is a remote off road environment. Mechanical failures do happen despite the best maintenance procedures. Refund due to Loss of Hire Time: We will wherever possible replace the vehicle as soon as we can and extend your hire for equivalent time lost. The customer must be advised that we are restricted by car ferry times and tides when replacing vehicles and will not be held liable for delays in delivering vehicles as a result of these circumstances. If extending your hire is not possible, we calculate your refund using the following method: we allow ten useable hours per day for the vehicle, we divide the cost you have paid per day by ten leaving us with a dollar per hour figure, we multiply the number of hours lost by the dollar per hour and refund this amount. Although we will attempt to solve the problem as quickly as possible, we do not compensate for: personal stress due to a mechanical breakdown, missing connecting travel arrangements, use of any other unapproved travel means or accommodation, for having missed places you wished to travel to if you are unable to extend your hire or tides do not allow. We do not refund money for hires cut short due to:Bad weather (unless directed by Queensland parks or Queensland police to leave the island). Shortening of the rental period by the hirer, unless it can be rehired for that same period of time. Cars taken from the hirer due to misuse or abuse. Fraser Dingo reserves the right to make changes to these terms and conditions as they see fit and without prior notice.
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